Frequently Asked Questions
Everything you need to know about your Urban Tactical gear and orders.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges for size or color are free of charge, while returns for refund may incur a small restocking fee.
Are your materials water-resistant or waterproof?
Most of our outerwear features a DWR (Durable Water Repellent) coating which is water-resistant. Specific tactical jackets are rated as fully waterproof; please check the individual product specifications for details.
How do I determine my correct size?
Our gear follows an athletic, slim-fit silhouette. We recommend consulting our detailed Size Guide located on each product page and measuring your favorite garment to compare dimensions.
Do you offer professional or military discounts?
Yes, we are proud to offer a 15% discount to active-duty military, veterans, and first responders. Please verify your status through the ID.me portal at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.